OUR PROMISE
Simple. Fair. Hassle-Free.
EASY RETURNS
We make returns easy and convenient for you.
FAIR EXCHANGES
Exchange for another item with confidence.
AUTHENTIC PRODUCTS
Every jewellery piece is carefully verified.
SECURE PROCESS
Safe and transparent from start to finish.
TIMELY REFUNDS
Refunds are processed promptly after approval.
DEDICATED SUPPORT
Our team is here whenever you need assistance.
OUR RETURNS POLICY
You're Covered Within 7 Days
- You can return any item within 7 days of delivery.
- Jewelry must be unworn, undamaged, and in original condition.
- Original packaging, certificate and invoice must be included.
- Custom and engraved pieces are non-returnable unless defective.
- Sale items can only be exchanged.
7-DAY RETURN WINDOW
From the date you receive your order.
After 7 days, returns may not be accepted.
HOW RETURNS & EXCHANGES WORK
A Simple 5-Step Process
1
CONTACT US
Reach out within 7 days of receiving your order.
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2
REQUEST APPROVAL
We review your request and provide approval.
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3
SEND ITEM BACK
Pack and ship using our approved courier.
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4
QUALITY CHECK
We inspect the item against our return policy.
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5
REFUND OR EXCHANGE
Receive your refund or exchange quickly.
WHAT CAN BE RETURNED
- ✓Items within 7 days of delivery
- ✓Unworn, undamaged jewelry
- ✓Original packaging, certificate & invoice
- ✓Wrong items or manufacturing defects
✓
WHAT CANNOT BE RETURNED
- ✕Custom or engraved items
- ✕Misused or damaged items
- ✕Missing packaging/certificate
- ✕Items returned after 7 days
✕
Need Help?
We're Here For You.
Our team is ready to make your returns or exchanges smooth and stress-free. Reach us through any of the channels below.
WhatsApp Chat
(+234) 805 509 0389
Email Us
info@princeandprincessgoldstores.com
Live Support
Monday – Saturday